Refunds
Our refund policy ensures peace of mind for our valued customers. If you receive an unopened, unused product and wish to return it, simply contact us within 14 days from the day of delivery. We will gladly process a refund for the returned item. Please ensure the product remains in its original packaging and condition. Once we receive the returned item, our team will promptly initiate the refund process. Note that refunds may take 5-7 business days to reflect in your account. At Urban Lather, customer satisfaction is our priority, and we strive to provide a seamless experience for all your needs.