Shipping Policy

Shipping Policy:

Thank you for choosing Urban Lather for your grooming needs. We're committed to providing you with exceptional service, including timely shipping and delivery of your orders. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment verification.
  • During peak seasons or promotional events, processing times may be slightly extended, but we always strive to fulfill orders as quickly as possible.

Shipping Methods:

  • We primarily use standard shipping methods to deliver orders.

Delivery Timeframe:

  • Once your order has been processed and shipped, delivery times vary depending on your location and the shipping method selected:
    • Domestic Orders (within the United States): Delivery typically takes between 4 to 10 business days..

Shipping Charges:

  • We offer competitive shipping rates based on order weight, destination, and selected shipping method.
  • Shipping charges will be calculated and displayed during the checkout process before payment.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or wrong delivery address.
  • We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

Shipping Restrictions:

  • Some products may have specific shipping restrictions due to regulatory or carrier limitations. These restrictions will be clearly outlined on the product page.
  • We do not ship to PO Boxes or APO/FPO addresses at this time.

Order Changes and Cancellations:

  • Once an order has been processed and shipped, changes or cancellations may not be possible. Please contact our customer support team immediately if you need assistance.

Shipping Holidays:

  • Please note that our shipping carriers observe certain holidays, which may affect delivery times. We will notify customers of any anticipated delays due to holidays or other unforeseen circumstances.

Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order's status, please don't hesitate to contact our customer support team. We're here to assist you.

Disclaimer:

  • While we make every effort to ensure timely delivery of all orders, we cannot guarantee delivery times, especially during peak seasons or unforeseen circumstances such as natural disasters or global events that may impact shipping logistics.

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Urban Lather, you agree to comply with our shipping policy outlined above. We appreciate your understanding and support.

Thank you for shopping with us!

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