Return Policy

14-Day Return Policy starting from Day of Delivery

For a return label, E-mail us at urbanlather72@gmail.com and we will send them digitally. You can print it out and add them in the return package.  

We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction with every purchase from our store. Therefore, we have developed the following return policy to assist you with your concerns:

  1. Condition of Returned Items: We only accept returns for products that are in their original condition, unopened, unused, and with all original packaging intact. We cannot accept returns for products that have been opened or used due to hygiene and safety reasons.

  2. Initiating a Return: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at urbanlather72@gmail.com or through our website's contact form. Please provide your order number and the reason for the return.

  3. Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item(s) to us. .

  4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely.

  5. Inspection and Refund: Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will issue a refund to your original form of payment within 5-7 business days. Please note that shipping charges are non-refundable.

  6. Exclusions: Certain items may not be eligible for return due to their nature, such as personalized products or items marked as final sale. Please check the product description or contact us for clarification before making a purchase.

  7. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will provide a replacement or issue a refund, including return shipping costs, upon verification of the issue.

We comply with all relevant laws regarding Returns and Refunds. We reserve the right to change our return and refund policies at any time to comply with applicable legal requirements.

By making a purchase from Urban Lather, you agree to adhere to the terms and conditions of this return policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance. We are here to ensure your satisfaction with every shopping experience.

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